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Dreamz Terms and Conditions

Welcome to Dreamz, the online casino and sportsbook operated by N1 Interactive Ltd. These Terms and Conditions govern your use of our website at Dreamz Casino.com and all services we offer, including casino games, live casino, sports betting, and promotions. By registering an account and using our platform, you agree to be bound by the terms set out below. We encourage you to read this document carefully before you begin playing. If you have any questions, our support team is available 24/7 via live chat or at hey@Dreamz Casino.com.

1. About Us and Licensing

At Dreamz, we operate under a licence issued by the Malta Gaming Authority (MGA/B2C/394/2017). Our parent company, N1 Interactive Ltd, is registered and regulated to provide real-money gambling services across multiple markets. We are committed to operating a fair, transparent, and responsible gaming environment. The Dreamz Casino platform has been live since 2018 and continues to serve players across international markets where our services are permitted.

2. Eligibility and Account Registration

2.1 Age and Legal Requirements

To use the Dreamz online casino, you must be at least 18 years of age, or the minimum legal age for gambling in your jurisdiction — whichever is greater. By registering, you confirm that you meet this requirement. We reserve the right to request age verification at any time.

2.2 One Account Policy

We permit only one account per person, family, household address, email address, telephone number, IP address, payment method, linked e-wallet account, mobile device, computer, and/or application download instance. Duplicate accounts may be closed and any associated funds may be forfeited.

2.3 Restricted Territories

Our Dreamz casino games and services are not available to residents of certain jurisdictions. Restricted Territories include, but are not limited to:

  • United States of America and all US Overseas Territories (American Samoa, Guam, Northern Mariana Islands, Puerto Rico, U.S. Virgin Islands, U.S. Outlying Islands)
  • Bulgaria, Malta, Lithuania, Curacao, Aruba
  • North Korea, Iran, Myanmar, Yemen, Zimbabwe, South Sudan, Afghanistan, Cuba, Iraq
  • Cote d'Ivoire/Ivory Coast, Liberia, Libya, Sudan, Syria
  • French territories including French Polynesia, New Caledonia, Sint Maarten, St. Barthélemy, St. Martin, St. Pierre & Miquelon, French Guiana, Guadeloupe, Martinique, Wallis & Futuna

Any funds deposited to an account by a person located in a Restricted Territory — whether permanently or temporarily — are considered forfeit and will not be returned. Accounts may not be registered or maintained by a politically exposed person (PEP), a head of an international organisation (HIO), or a family member or close associate of a PEP or HIO.

3. Deposits and Withdrawals

3.1 Accepted Payment Methods

At Dreamz Casino, we accept a range of payment options to make funding your account straightforward and secure:

  • Visa and Mastercard (Credit/Debit)
  • Apple Pay and Google Pay
  • Crypto — Bitcoin
  • Instant Banking and Klarna
  • Deposit account and reloadable prepaid cards (verified as non-transferrable and belonging to the customer)
  • Bank transfer from a verified account

Payment methods are not guaranteed to be available at all times and may be added, removed, or amended without prior notice. Payment methods belonging or registered to a third party may not be used; deposits made in breach of this rule are invalid and any winnings arising from them are void and subject to forfeit.

3.2 Deposit and Withdrawal Limits

Our minimum deposit and minimum withdrawal amounts are each 20 EUR. Default withdrawal limits apply as follows:

  • Daily: 5,000 EUR (or currency equivalent)
  • Weekly: 7,500 EUR (or currency equivalent)
  • Monthly: 15,000 EUR (or currency equivalent)

3.3 Profit Caps

We apply a maximum cumulative profit cap on all casino games — excluding progressive jackpot wins — within any rolling 24-hour window. Caps vary by player tier:

  • VIP users: 100,000 EUR
  • High tier users: 50,000 EUR
  • Medium tier users: 20,000 EUR
  • Standard users: 5,000 EUR

A bet that generates profit exceeding the applicable cap will be paid out only up to that cap. Any excess profit may be voided entirely at our discretion.

3.4 Withdrawal Processing

Withdrawals at Dreamz are usually processed instantly. Where a manual review is required, processing on our side may take up to 24 hours. Once approved, funds are credited within 5 business days, depending on your bank's policy. Deposits are processed almost instantly and may take up to 10 minutes to appear in your account.

By default, withdrawals are processed via the same payment method used for depositing, on a first-in, first-out basis. If a different method is requested, additional documentation proving legal ownership may be required, and the withdrawal may be delayed until that requirement is satisfied.

There are no withdrawal commissions if the deposited funds have been wagered at least once. Where funds have not been fully committed to gameplay before a withdrawal is requested, a charge covering the reasonable costs of processing the deposit and withdrawal may be deducted.

4. Identity Verification (KYC)

We are required by law to verify the identity and source of funds of all our players. Verification is automated and typically takes between a few minutes and one hour. It may take longer where additional documents are needed or where documents submitted are incomplete or incorrect. Required documents include:

  • Front and back photographs of a valid government-issued ID, driving licence, or passport
  • A selfie holding the document
  • A bank statement or utility bill issued within the past 90 days as proof of address

Withdrawals cannot be approved until identity and source-of-funds verification has been completed to our satisfaction.

5. Bonuses and Promotions

5.1 Welcome Offer

The Dreamz casino bonus for new players is subject to a wagering requirement of x35 on deposit bonuses. The maximum stake permitted while a welcome offer bonus is active is 5 EUR per round, including real-money bets placed while the bonus is pending. Winnings may be voided where a player circumvents this limit by placing higher stakes from the cash balance. The maximum win from a deposit bonus is 2,500 EUR or currency equivalent, unless otherwise specified. Bonus funds must be used within 7 days of being received; otherwise, they are withdrawn from the account.

5.2 Weekly Cashback

We offer a 10% weekly cashback on net losses from slots gameplay. This cashback carries no wagering requirements beyond a x1 requirement under default bonus terms, with no maximum amount and no minimum or maximum bet limits. Cashback applies to real-money losses only and is claimed weekly in your account view.

5.3 General Bonus Rules

The following rules apply to all bonuses and promotions at Dreamz Casino unless explicitly stated otherwise:

  • All offers are valid once only per customer, computer, IP address, and household
  • Requesting a withdrawal before wagering is complete forfeits all active bonuses along with any unused or unclaimed free spins
  • Real money is used first; bonus funds are used second
  • Only bets made with bonus funds contribute to bonus wagering — real-money bets do not count
  • Maximum bet per round using bonus funds: 5 EUR or currency equivalent
  • Bonus funds below 0.10 EUR are considered lost and automatically deducted from the balance
  • Maximum win from free spins and money bonuses: 25x the total bonus value
  • Winnings from no-deposit bonuses may not exceed 10 EUR; any excess is removed
  • Purchasing feature bonus rounds using bonus funds is not permitted

5.4 Wagering Contributions by Game Type

  • Slots: 100%
  • Game Shows, Crash games, Scratch cards: 50%
  • Roulette: 20%
  • Dice games: 0%
  • All other games: 10%

A separate list of games that do not contribute to wagering at all is published at the foot of the bonus terms page. Low-risk betting strategies — such as covering more than 45% of possible outcomes in a single round — may result in bonus winnings being withheld.

5.5 Active Promotions

We currently offer the following ongoing promotions at Dreamz:

  • Dreamz Jackpots — Our Mega Jackpot starts at 6,000,000 EUR
  • World Championship Tournaments — Football leaderboard competitions
  • Drops & Wins — 30,000,000 EUR prize pool with daily cash prizes and weekly tournaments, no wagering requirements on prizes
  • Non-Stop Drops & Races — Playson selected games with a 10,000,000 EUR prize pool
  • Spinoleague — Participating slots with a 12,000,000 EUR prize pool

6. Games and Fairness

At Dreamz, we offer a broad catalogue of casino games including slots, live casino, game shows, crash games, scratch cards, roulette, dice games, blackjack, baccarat, video poker, jackpots, tournaments, sportsbook, and eSports betting. Our live casino is powered by providers including Pragmatic Play, Iconic21, and BetGames. All games are supplied by third-party developers and are independently tested and certified for fairness, random number generator (RNG) accuracy, and return-to-player (RTP) percentages. We have no control over the technical operation of any game and accept no liability for any bug, error, or defect causing a drift from stated RNG and RTP norms. In any dispute, the records of the servers on which our services run are the final authority.

7. Responsible Gaming

We are committed to promoting responsible gambling across our Dreamz Casino platform. We provide tools to help you manage your play, including deposit limits, session limits, and self-exclusion. Self-exclusion is actioned by email within 24 hours of a request. Please note that a permanent self-exclusion results in permanent closure of the account, and any funds remaining in the account at that time are forfeited. Our brands operate independently; if you wish to self-exclude across all brands, you must request this from each brand's support address, or instruct one brand to action it across all.

8. Dormant Accounts

After 180 continuous days without any bet activity, your account will be classified as Dormant. A monthly maintenance fee of 10% of the remaining balance may then be deducted each month, continuing until the balance falls to 10 EUR or less, at which point the remaining funds may be forfeited. We will provide at least 30 days' advance notice by email before applying any such fee. Accounts blocked for incomplete KYC or source-of-funds verification for 180 days may also be classified as Dormant.

9. Account Security and Fraud

You are responsible for maintaining the confidentiality of your login credentials. Where access to your account is restricted due to suspected fraudulent, unlawful, or improper activity, we are not obliged to return any balance of funds, and any such balance is considered forfeit.

10. Funds and Insolvency

Deposited funds are held separately from our operational funds. However, in the event of insolvency, we provide no guarantee that those funds would be treated as separate assets or returned to players. We recommend that you do not hold more funds in your account than you intend to use for gaming.

11. Complaints and Dispute Resolution

If you have a complaint, please contact our support team via live chat or email at hey@Dreamz Casino.com. Unresolved complaints are escalated to our compliance department. We are committed to resolving all complaints within 90 days. Should a dispute remain unresolved, you may refer it to the Malta Gaming Authority as our licensing regulator.

12. Governing Language and Updates

Our Dreamz platform is available in English, German, Norwegian, and French. The English version of these Terms and Conditions, as well as our Bonus Terms and Conditions, has full legal effect and prevails over any translation. These Terms and Conditions were last updated on 16.06.2026. Bonus Terms and Conditions version 1.4 was also last updated on 16.06.2026. We reserve the right to update these terms at any time, and continued use of our services following any such update constitutes your acceptance of the revised terms.

13. Contact Us

If you have any questions about these Terms and Conditions or any aspect of the Dreamz casino login process, account management, or our services, please do not hesitate to reach out. Our customer support team is available 24/7 via live chat on our website or by email at hey@Dreamz Casino.com. We do not currently offer telephone support.

Content updated: July 24, 2026